Surfroam Reviews

Surfroam.com offers pay-as-you-go internet access with charges per MB usage. The rates are in €/MB (EUR per MB) and vary by country. For example, in European countries like Germany and France, the rate is €0.01/MB, while in the USA, it's €0.02/MB. Rates for other regions like South America and Africa can be €0.03/MB or higher. The eSIM retails for €25, which includes €25 of initial credit, and the physical SIM cards are priced at €35. There are no packages that limit data usage to a single country, allowing for flexibility in data consumption across different locations. Top-up credit is available to extend the service and reset the SIM or eSIM lifetime for another year.

Surfroam.com's popular products include the Surfroam eSIM and Surfroam SIM card, both of which offer data connectivity in over 200 countries. The eSIM is available for €25 and comes with the same amount in initial credit, while the physical SIM card is priced at €35. They also provide pay-as-you-go top-up credit which extends the service and resets the lifetime of the SIM or eSIM for another year. Their services are tailored for professional travellers, ensuring high-speed internet access across multiple continents with 3G, 4G, and 5G coverage. Customers can manage their usage and top-ups through the My.Surfroam app and receive support via Email, Chat, or Helpdesk. Global express delivery ensures that the SIM arrives ready for immediate use.

Surfroam.com offers a variety of payment methods for customer convenience. Customers can pay for their orders using PayPal, Bitcoin, and major credit cards including Visa, MasterCard, and American Express. Additionally, for those preferring direct bank transactions, International Bank Transfer and SEPA payments are also accepted. It's important to note that all international payments require a security code confirmation as part of the Strong Customer Authentication (SCA) protocol. If a payment is declined with a "Do not honour" message, it's advised to contact the bank to ensure the transaction can proceed or to select an alternative payment method.

Surfroam.com has a return policy that allows customers to return their Surfroam SIM within 30 days for a refund. The purchase can be partially refunded if the SIM is not activated, the initial balance is intact, and less than 30 days have passed since the date of purchase. However, shipping costs are non-refundable. As for the shipping policy, Surfroam delivers to over 220 countries and territories with online tracking for every item. They use services like UPS, TNT, and Regular Mail for shipping. Delivery costs and times vary based on the destination, and they do not ship to P.O. boxes, APO addresses, drop-shipping centers, or any third-party receiving/forwarding services. Items must be received by the addressee in person, and Surfroam does not take responsibility for third-party shipping delays or issues.

Surfroam is compatible with a wide range of devices that support eSIM and SIM features. For eSIM, the compatible devices include the latest models from Apple such as iPhone XR, XS, 11 series, SE, and the newer 12, 13, 14, and 15 series, along with certain iPad models. Samsung Galaxy devices, excluding those purchased in the United States, are also compatible, as are certain models from Huawei, Motorola, Microsoft, Google Pixel, Sony Xperia, Lenovo, Acer, ASUS, Dell, and HP. The traditional Surfroam SIM comes in 3in1 format with nano, micro, or mini SIM sizes and is compatible with any unlocked device, including smartphones, tablets, and notebooks. It is essential that the device is not locked to a carrier or region to ensure compatibility.

Surfroam offers pay-as-you-go internet access in Asia with charges per MB of usage. The rates are in Euros per MB and vary by country. For example, in Hong Kong, South Korea, and Taiwan, the cost is €0.01 per MB. In China and India, it's €0.02 per MB. These rates are subject to change and do not include any local taxes that may apply.

To check usage with Surfroam, customers should use their device's mobile data usage statistics. This allows for monitoring of roaming data usage. For a more comprehensive view, customers can compare summary results with their balance spending at any time using MySurfroam. Additionally, monthly detailed usage statements are available upon request.